Chandigarh, India
MIS Executive
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Responsibility : · Manage RTA & MIS for the project · Create Dashboards & Reports highlighting deviations in volume trends · Should be well versed with running macros, Excel based reports & Power BI · Should have worked on capacity planning basis usage of different WFM tools · Analyze problems and discover the best ways to solve them · Should be able to share insights on project deliverables with high focus on reducing redundancy & effective staff utilization · Must have managed complex portfolios with high volume flow across different channels of servicing Voice/Non Voice/Email & Chat · Develop and implement strategies to achieve organizational goals. Must have a strong analytical bent of mind with an ability to dive deep & understand large sets of data. · Effective Communication skills. Ability to work under a high pressure environment & meet strict timelines · Develop documentation to allow smooth operation and easy system maintenance. · Generate and distribute management reports in an accurate and timely manner. · Develop MIS documentation to allow smooth operation and easy system maintenance · Create reports for Weekly/Monthly & executive Business Reviews
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