Frequently Asked Questions
- Earned Rewards
- Packages & Subscriptions
What is module based learning?
When will content for Dream Pack 4.0 go live?
Will I have access to Dream Pack 3.0 content after version 4.0 goes live?
Do PrepLadder videos work on all devices?
Can I pause my subscription?
Can I renew my plan?
How many times can I watch the videos?
Can I watch the video offline?
Can I change the speed of videos?
Can I watch videos on bigger screens like Laptop, PC, and TV?
Can I bookmark any questions, video, test? Where can I see my bookmarks?
Can I take screenshots?
Can I connect to the faculty directly through the app?
I bought a PrepLadder subscription for a medical PG course. Can I switch to FMGE?
Can I login from 3 devices?
Is the price of the plan inclusive of tax?
Will PrepLadder notes cover all subjects?
Is there an option to buy notes without The Dream Pack or for a particular subject?
I already have a 2-year (or more) membership. Will I get the updated notes?
Can I take a screenshot of the soft copies of notes?
Are Notes Available For Only Premium Users?
Will The Notes Be Coloured Or Black N White?
In What Circumstances The Dispatch Could Be Delayed?
When Will The Notes Be Delivered?
Will Notes Be Shipped To Countries Outside India?
If I Receive A Package And A Few Notes Are Missing From It, What Can Be Done?
Which Notes will I get if I buy the 2022 Dream Pack? Also, what is the cancellation/refund policy regarding Notes?
How can I complete my streak?
How can I earn a Trophy?
How can I earn a Star?
How can I view my earned rewards?
How do I know if my streak has been completed or not?
Can I share my earned rewards?
Can I save my earnings?
What will happen to your rewards if you reset your content and progress from Settings?
How much of the content will change in 2022?
When will the content be updated?
Will The 2020 Premium Users Get Access To Updated Videos And QBank?
How is the Dream pack ready for NEXT?
What different subscriptions does PrepLadder offer?
What will happen to my premium plan if I lose my phone or buy a new phone?
Can I share my subscription?
Can I change my plan after purchasing?
If I change my registered mobile number, does it affect my account?
I have subscribed for the Premium Plan but it is not reflecting on my app.
Is there a Refund Policy?
Can I solve the Qbank Module more than once?
Are the questions of the test distinct from those of Qbank?
Can I get a PDF of the question bank?
How can I save MCQ for revision?
Can I edit or delete My Bookmarks?
How can I report an error in an MCQ?
Can I reset my Qbank and start again?
What is a custom module?
How many custom modules can I create?
What is Exam Discussion?
I am unhappy with one video session. What should I do?
Is there any other language in which the videos can be watched?
Are The Videos For All The Subjects Available In Hinglish?
When is the ideal time to take PrepTest?
Can I retake a test?
Where can I view the answers for a test I have taken?
Can I take tests after the results are announced?
What is a predicted rank?
Will I get to know the number of participants in tests?