FAQs
- General
- Notes
- Earned Rewards
- Booking
- Packages & Subscriptions
- QBank
- Videos
- Tests
- Super Speciality
General
- To watch PrepLadder videos on iOS, you need iOS version 10 or above, and for Android, you need version 6 or above. However, there are few devices that are not supported because of few security reasons. · Lenovo K3 Note · Lenovo K5 Note · Asus ZenFone · Xiaomi Redmi 4a · Lava phones · Redmi Note 9 Pro · POCO M2 Pro · Realme 6 · Other Redmi models · Lenovo Chromebook The above list is also device-specific which means some phones of the above models can support PrepLadder content, while others may have issues. As much as we want PrepLadder to benefit all the students, if you have any of the above-mentioned devices, we will advise you to play one of the free videos in the PrepLadder app on your device before going for a Premium plan.
- No, once the plan is active for the chosen duration, you cannot pause your subscription.
- Yes, you can renew and extend your subscription by clicking on SideBar ->Click on View premium Plans->Choose the plan ->Make the payment.
- You can watch the videos unlimited times during the subscription of your pack.
- Yes, you can. Just save the video you want to watch and find them under the Saved Videos on the Home screen as well as on the Prepare Screen in the App.
- Yes, it is possible. You can change the speed of the videos in 2 ways. Firstly, you can change the speed on the Video Player screen by clicking on the speed displayed. Choose your desired speed. Or, if you want to set a preferred default speed, you can also go to the Side Menu-> click on Settings -> go to Default Video Setting -> choose your desired Video Speed. Your desired video speed will be selected.
- You can only watch videos on mobile/tablet devices and not on bigger screens like Laptop, PC, or TV. You can download the app from the Play Store/App Store to watch the videos.
- Yes, you can bookmark any question, video, and Treasure them by clicking on the Bookmark Button shown on the Qbank screen, Video Player screen, and on each Treasure respectively. Bookmarks can be accessed in two ways. Firstly on the Home screen by clicking on the Bookmark Button. Secondly, you can click on the Bookmarks Quick link displayed on the Homescreen to access the bookmarked Videos, QBank, Tests, and Treasures.
- No, you cannot take screenshots of the Video player and Notes screen on the Android platform. Whereas on IOS, if your account has been observed taking screenshots more than 3 times, your account will be flagged and the content will no longer be available for you for at least 15 days.
- Yes. However, you cannot directly connect with the faculty but, we provide an option to Ask Doubt. Click on Sidebar -> Click on Ask Doubt. This will redirect you to the Prepladder Premium Group on Facebook. You can post your doubt and the respective faculty will respond on the thread accordingly within a feasible time.
- No, you cannot switch your course from Medical PG to FMGE. In case you have taken the FMGE course then you may switch to Medical PG by confirming the pop-up. NOTE: This change is irrevocable as once you have switched to the Medical PG you cannot revert to FMGE. Thus, we request you to please be careful while switching and avoid losing any data.
- You can log in only through 2 devices with the same credentials at the same time. If you try to log in from the third device, then you will have to logout from either of the existing 2 devices. If any unusual login attempts are observed to the 3rd device, your account will be flagged or permanently blocked
- Yes, all the plan prices are inclusive of taxes.
- In case you forget your password, please tap on the Forgot Password option on the login page in the App or on the website www.prepladder.com Enter your valid registered email ID and click on Request OTP. You would receive two different OTP's on your registered email and phone number to verify your identity. You need to confirm both in order to reset your password.
Notes
- Yes, PrepLadder notes will cover all 19 subjects and will be based on the video content of Version 3.
- Notes will cost Rs. 7,500 and will be delivered free of cost only within India.
- No, the option to buy notes without The Dream Pack or for any particular subject is not available. A set of complete 19-subject notes along with The Dream Pack will be the only option.
- As usual, updated notes will be available for you as a soft copy in the app. For a hard copy of the updated 2021 notes, you will have to buy the notes again.
- No. Your account will be instantly blocked if you try to take screenshots of the notes in the app.
- Printed Notes are available for only the premium users who buy the plan subscription.
- We provide handwritten colored notes for all the 19 subjects
- Dispatch might be delayed by 7-10 days on certain pin codes that are not serviced by our primary courier partner. If your pin code falls on that list, you will get a message explaining that after you submit your address.
- Please understand that the dates you choose are only your dispatch dates. You will get a tracking ID within that time. Expect the delivery within 7-10 days from dispatch.
- No, notes will be shipped only within India.
- In case of missed notes in the package, you can directly contact our customer care on +91-9779421738. If there was some mistake from our side, we will provide you the missing copies. You can also send the queries within the app by following these steps: Go to the Sidebar ->Click on Contact Us -> Send us Your Query. Additionally, you can also write an email to contact@prepladder.com and send us your query.
- If you are a NEET PG pack subscriber you will get the NEET PG Notes. If you are a FMGE pack subscriber, you will get the FMGE Notes. Once you order your notes, they cannot be cancelled or refunded under any circumstances.
Earned Rewards
To help you keep on track, you'll have a daily learning goal. Maintain your streak by completing at least one of the following criteria:
- Watch at least 2 hours of videos and attempt 60 MCQs
- Watch at least 5 hours of videos
- Practise at least 100 MCQs
- Attempt a full-length Mock/Past Year exam
The higher your streak is, the closer you get to fulfilling your dreams.
- You can earn a trophy on completing at least 90% QBanks of all the 19 subjects. Earn 19 Trophies to become a master of all the subjects.
For attempting every QBank and completing milestones, you will earn a star.
-Earn a Blue star on completing 10% of overall QBanks
-Earn a Purple star on completing 20% of overall QBanks
-Earn a Pink star on completing 35% of overall QBanks
-Earn a Yellow star on completing 50% of overall QBanks
-Earn a Red star on completing 70% of overall QBanks
-Earn a Green star on completing 90% of overall QBanks.
- You can view your Daily Streak, Earned Trophies, and Stars by clicking on the Profile icon in the Hamburger menu. Additionally, your current streak and recently earned Star is displayed on the Prepare screen. You can tap on the Profile icon to view all your earned rewards.
- You can click on the “Drop Down arrow” to view your daily progress. Choose any date from the calendar to keep track of Total Modules completed, MCQs attempted, Hours of watched Videos, and Tests attempted. Once the streak is completed for the day, it is marked “Green”. You can also view your uncompleted streak which is marked “Red”. We suggest you maintain your daily steak to fulfill your dreams.
Note: The calendar displays results according to the Indian Standard Time (IST) - Yes, you can share your earned Trophies and Stars. For this, you need to click on any reward you wish to share. A popup will display detailed information about your Trophy/Star along with the “SHARE WITH FRIENDS” button. Tap on this button, to share them on your social media profiles.
- Yes. You can save your earned Trophies and Stars. Clicking on the reward, you wish to share, a popup will display detailed information about your Trophy/Star along with a “Save” button on top. To automatically save your reward, click on the “Save” button.
- You can reset your content and progress only once in 6 months. If you perform a reset, all your earned rewards data will also be reset and you will have to start all over again. Thus, we request you to be please be careful as this action cannot be reversed.
Note: Reset activity may take up to 2 hours to complete. Hence, meantime your earned rewards might take time to reflect.
Booking
- We are recording videos again to incorporate all the updates and make the lectures even more high yielding. However, the flow of lectures will remain the same, so if you are already studying from PrepLadder, your preparation will not be interrupted.
- Updated Video lectures for 2021 will be available in the PrepLadder app from (14thJan onwards). Rapid Revision videos will be updated in August and Snapshot videos will be updated in September. All latest INI-CET, NEET-PG, FMGE, and other exam discussion videos will be added within 3 months after the exam.
- Yes, the premium users whose subscription is active /valid even after the launch of Dream Pack (on 14th Jan) will get access to updated videos & Q-bank.
- The pack includes updated and re-recorded video lectures. The new approach to clinically oriented videos and intellectual lectures has been fully adopted in the Dream pack. So, you need not worry, it will prove to be the best preparation for NEXT.
- Students who have enrolled in PrepLadder NEET PG pack from 14th january onwards will be eligible for a ‘conditional refund’. If you secure a rank from 1 to 100, you will be eligible for a Full Refund, if you secure rank between 101 to 10,000 you will be eligible for a Pro-Rata Refund To avail this benefit, you would need to email us your result-card within 48 hours of the declaration of the result.
Packages & Subscriptions
- Prepladder offers different subscriptions to prepare for competitive exams. Kick start your exam preparation using our premium plans to prepare for IIT-JEE, GATE, NEET-UG, Medical PG, FMGE, NEET SS, UPSC, and CAT examinations. Additionally, you can prepare for Prof-Subjects using our Prof 1 and Prof 2 premium plans. We also offer a joint subscription i.e Iconic Subscription which provides unrestricted access to all the NEET PG content on both Unacademy and PrepLadder.
- For our existing students who have purchased the premium plan before 11th Nov 2020 their account is registered primarily with the email id used during onboarding. Thus, all your data, bookmarks, tests and usage is safe on the cloud even if you Login to a new device with the same credentials. (you cannot change your email address once registered)
Note: We have enhanced our Login process recently by allowing students to Login via an already registered Phone number also. Hence, we strongly recommend keeping your phone number intact for a smoother experience. In case of any issue, please contact our customer care at +91-9779421738 or feel free to send us an email at contact@prepladder.com. Our customer care team will get back to you as soon as possible. - No, you cannot share your subscription. Sharing wont be possible since, though you can log in on 2 different devices with the same credentials, however, the videos cannot be played on both of these devices simultaneously. Also, we dont recommend sharing your credentials with anyone else.
- Yes, you can upgrade your existing plan or extend the duration of your subscription.
- For our existing students who have purchased the premium plan before 11th Nov 2020, their account is registered primarily with the email id used during onboarding. Thus, you will be able to login into your account with the same credentials. However, we request the students who log in using their registered Phone number only to keep their phone number intact for a smoother experience. In case of any issue, please contact our customer care at +91-9779421738 or feel free to send us an email at contact@prepladder.com. Our customer care team will get back to you as soon as possible.
- We request you to please close the app and open it again. Next, try logging out and logging in again. If it still doesnt work, please contact our customer care at +91-9779421738 or feel free to send us an email at contact@prepladder.com. Our customer care team will get back to you at the earliest.
QBank
- No, you cannot retake the Qbank. You can only review the answers and practice the incorrect/bookmarked questions again if you had bookmarked any while attempting them.
- Yes, the questions of Qbank and Mock Tests are distinct and prepared by our in house reverent content team. We provide the content from one of the best sources and guarantee authenticity.
- No, you cannot get the PDF of the question bank. Qbank can only be accessed in the App by clicking on Prepare Tab -> Choose any subject -> Click on the QBank module.
- Its simple. You can bookmark the MCQ while appearing for the Qbank for later revision on the Qbank screen by clicking on Bookmark Option. Bookmarks can be accessible on the Homescreen or by clicking on the Bookmark Quick Link.
- Yes, you can edit already bookmarked Videos, Tests, Qbank, and Treasures by clicking on the EDIT option. Then, select the Bookmarks to delete ->Click on Delete. Similarly, you can add/remove the bookmarks as per your choice.
- In case of an error, there is an option to Report Error on the Qbank screen which is shown after submitting the response to the question successfully. You can select the type of error and also, submit your query here. Our content team will look into it and get back to you as soon as possible.
- Yes, you can reset your Qbank and start again. Go the Sidebar ->Click on Settings ->Click on Reset -> Click on Reset Selected. NOTE: But you can reset your content once every six months only. Also, by doing this you will reset your Video, Qbank, Tests, Exam Discussion, and Bookmarks which have been already completed/attempted. Thus, we advise you to be careful while performing reset since it won't be possible to revoke the changes once the reset has been completed.
- Custom Module is a customized Qbank that can be personalized by choosing the number of questions, category of questions based on the difficulty level, adding tags, and selecting the mode for all the subjects. Once created, you can start the module and similarly create more modules for your practice.
- You can create 15 custom Modules per day and 300 Modules in a month.
- Exam Discussion lets you schedule exams for all the 19 subjects by selecting the order of subjects, the first date of the exam, and days of interval. The date sheet of the exams is displayed on the module so that you can take the exams on the scheduled dates. Also, we send you an email notification of the scheduled date sheet for all the subjects as per your selected order. Exam Discussion package allows you to undergo actual Test series and thoroughly prepares you for the exam.
Videos
- The new videos do not consist of subtitles. Only the old videos have captions.
- You should provide us with your valuable feedback. On the video player screen, you can click on Leave Feedback and rate the Video. Along with the rating, you can submit your feedback. Our team will look into it and get back to you as soon as possible.
- We have recorded videos in Hinglish for the ease of students where the session is recorded in a combination of both Hindi and English Language.
- You can change your preferred video language in 2 ways. Firstly, you can click on the Prepare Screen ->Choose any subject -> Click on the Toggle E switch to change the language to Hindi or vice-versa. Secondly, you can Click on Sidebar ->Go to Settings -> Go the Language ->Click on Toggle E switch to permanently set the default preferred language to Hindi or vice-versa. Where E symbolizes the videos are in English and ? stands for Hinglish.
- Videos for all the subjects have been provided in Hinglish except "Forensic Medicine (FMT), Emergency Medicine, Rapid Revision and Snapshot Videos" NOTE: The above-mentioned subjects will always be in English even if you select Hinglish as the preferred language.
Tests
- There is no ideal time to take the grand test. We request you to not wait for the right moment. All Grand tests need to be taken irrespective of your stage or level of preparation during the allotted time window.
- No, you cannot retake the test. You will have to renew your subscription in order to appear for the tests again.
- On the Performance Card. Answers for the tests are shown on the performance card, once your test has been submitted successfully. The performance card consists of two sections: Analysis and Solution. Click on the Solutions Tab to view the answers for correct, incorrect and unattempted questions.
- Yes, you can take the tests after the results are announced but in that case, you will receive the Predicted Rank but not the real-time rank.
- Predicted Rank is the rank that you will get when you attempt the test after the exam window closes i.e when you take the test after the results are published, you will get the predicted rank instead of the real-time rank.
- Yes, you will get to know your rank out of the total rank, when the results are published. This total rank indicates the total number of students who have taken the test when it was live.
Super Speciality
- There will be no doubts section in the app.
- Yes, you can bookmark any question, video, and test.
- You cannot change your plan after the purchase of the subscription.
- You won’t have the option of connecting to the faculty through the app.
- The videos can be watched only in English.
- We use the phone number for student registration. That is why we request the students to keep their phone number intact for a smoother experience. In case of any issue, please contact our customer care at +91-9779421738 or feel free to send us an email at contact@prepladder.com. Our customer care team will get back to you as soon as possible.
- In that case, all your data, bookmarks, tests and usage is safe on the cloud even if you Login to a new device with the same credentials. (You cannot change your email address once registered). Note: We have enhanced our Login process recently by allowing students to Login via an already registered Phone number also. Hence, we strongly recommend keeping your phone number intact for a smoother experience. In case of any issue, please contact our customer care at +91-9779421738 or feel free to send us an email at contact@prepladder.com. Our customer care team will get back to you as soon as possible.
- Prepladder offers 3 different subscriptions for all 3 specialities i.e. Medicine, Surgery and Pediatrics. You can find details about each subscription here: (ss.prepladder.com). These are speciality premium courses with complete video lectures of all specialities, high yield QBank for practice with the authenticity of proven effective content and Grand Tests to help you get real time exam experience. We provide India's most comprehensive course for NEET SS for the students to practice.
- We request you to please close the app and open it again. Next, try logging out and logging in again. If it still doesn't work, please contact our customer care at +91-9779421738 or feel free to send us an email at contact@prepladder.com. Our customer care team will get back to you at the earliest.