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Frequently Asked Questions About ENT Residency

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    You are allowed to be logged in on a maximum of two devices at the same time. Please note that accessing your account with a third device may lead to it being flagged or permanently blocked.
    To watch PrepLadder videos on iOS, you need iOS version 11 or above, and for Android, you need version 7 or above. However, there are few devices that are not supported because of security reasons. · Lenovo K3 Note · Lenovo K5 Note · Asus ZenFone · Xiaomi Redmi 4a · Lava phones · Redmi Note 9 Pro · POCO M2 Pro · Realme 6 · Other Redmi models · Lenovo Chromebook· Realme Pad X The above list is also device-specific which means some phones of the above models can support PrepLadder content, while others may have issues. As much as we want PrepLadder to benefit all the students, if you have any of the above-mentioned devices, we will advise you to play one of the free videos in the PrepLadder app on your device before going for a Premium plan.
    No, once the plan is active for the chosen duration, you cannot pause your subscription.
    You can watch the videos unlimited times during the subscription of your pack.
    Yes, you can. Just save the video you want to watch and find it under the Saved Videos on the Home screen as well as on the Prepare Screen in the App.
    Yes, it is possible. You can change the speed of the videos in two ways. Firstly, you can change the speed on the Video Player screen by clicking on the speed displayed. Choose your desired speed or if you want to set a preferred default speed, you can also go to the ‘Me’ tab-> Click on Settings -> go to Default Video Settings -> choose your desired Video Speed. Your desired video speed will be selected.
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    You can log in only through 2 devices with the same credentials at the same time. If you try to log in from the third device, then you will have to log out from either one of the 2 existing devices. If any unusual login attempts are observed to the 3rd device, your account will be flagged or permanently blocked.
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    By deleting your account permanently- You’ll be logged out of Prepladder & your account will no longer be usable. Your active subscription will be canceled. You’ll not be able to access your downloaded/saved videos. You’ll not be able to access your bookmarked content. You’ll not be able to sign in to your account. You’ll have to sign up/register again.
    After your account has been deleted, you won't be able to retrieve anything you've added. To permanently delete your account: From your Me tab, click settings Select delete my account Choose the reason why are you deleting the account Click continue and read all the things that will be deleted. Choose Delete Account, then type the text into the input box Click Delete account.
    If it's been less than 10 days since you initiated the deletion, you can cancel your account deletion. After 10 days, your account and all of your information will be permanently deleted, and you won't be able to retrieve your information.It may take up to 30 days from the beginning of the deletion process to delete all the things in your account including data with third parties. While we're deleting this information, you will not able to access your account. Copies of your financial information may remain after the 90 days in backup storage that we use for accounting purposes. Learn more about our Privacy Policy. To cancel your account deletion: Log in to your Prepladder account within 10 days of deleting your account. Click Contact Us.
    No, you cannot share your subscription. Sharing won't be possible, but you can use the same credentials (login information) to log in on 2 different devices. Unfortunately, there is a catch: neither of these devices can play videos at the same time. Note: We advise you not to disclose your credentials to anyone.
    The ENT Residency Program is a comprehensive course designed specifically for MS ENT students in their residency years. Covering all essential topics required for theory and practical exams, this program offers a holistic approach to ENT exam preparations.
    The course is divided into four major parts, including Basic Sciences, Principles and Practices of ENT, General and Surgical Principles of Head and Neck, and Recent Advances. With a duration of approximately 150+ hours, it provides an in-depth knowledge of the key aspects of ENT.
    This course serves as a one-stop solution for MS ENT residents, offering curated content for exam preparation. With a busy schedule, it saves time by consolidating information from various sources into comprehensive lectures. Our dedicated ENT faculty has meticulously compiled all essential information in a manner that fosters concept-building and improves clinical approach.
    Whether you're a 1st-year, 2nd-year, or 3rd-year resident, this course is tailored to cover the entire three-year residency syllabus. Additionally, it can be utilized for creating content for journal clubs and seminars.
    Yes, upon signing up you will get a 24-hour free trial during which you can explore all our premium content.
    You should provide us with your valuable feedback. On the video player screen, you can click on Leave Feedback and rate the Video. Along with the rating, you can submit your feedback. Our team will look into it and reply as soon as possible.
    We have recorded videos in English only.
    There will be no doubts section in the app.
    You cannot change your plan after the purchase of the subscription.
    You won’t have the option of connecting to the faculty through the app.
    We use the phone number for student registration. That is why we request the students to keep their phone numbers intact for a smoother experience. In case of any issues, please contact us. Our customer care team will get back to you as soon as possible.
    In that case, all your data and usage will be safe on the cloud even if you Log in to a new device with the same credentials. (You cannot change your email address once registered). Note: We have enhanced our Login process recently by allowing students to log in via an already-registered Phone number also. Hence, we strongly recommend keeping your phone number intact for a smoother experience. In case of any issues, please contact us. Our customer care team will get back to you as soon as possible.
    We request you to close the app and open it again. Next, try logging out and logging in again. If it still doesn't work, please Contact us. Our customer care team will get back to you at the earliest.