Please read the following Privacy policy of the services made available on or the equivalent PrepLadder Mobile Application available on Google Play or Apple Store ("PrepLadder App"/ "Website"). The PrepLadder App or Website on which the Services are availed may together be referred to for convenience as the "Platform".

For the purpose of these privacy policies, wherever the context so requires "Your", "You" or "User" shall mean any natural or legal person who browses the Platform or has agreed to become a subscriber to the Services on the Platform by providing login credentials while registering on our website as a Subscribed User using the computer systems. The term "We", "Us", "Our" shall mean PrepLadderPrivate Limited ("PrepLadder").

Please ensure that this Privacy Policy is perused by You before availing any services from Us. This Privacy Policy shall be updated from time to time and to stay abreast with our methods of using Your information and protecting Your privacy, please keep reviewing this Policy.

By viewing the PrepLadder Platform, you agree to be bound by the terms of this Privacy Policy.

By using the PrepLadder Platform and/or by providing Your information, You consent to the collection and use of the information You disclose on our Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy. If we decide to change our Privacy Policy, We will post those changes on this page so that You are always aware of what information We collect, how We use it, and under what circumstances We disclose it. If You do not agree for the forgoing, please do not continue to use or access our Website.

1. Definitions

  • 1.1 "Controller" means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
  • 1.2 "Data Subject" means an identifiable natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
  • 1.3 "Joint Controller" means two or more controllers jointly determining the purposes and means of processing Personal Data.
  • 1.4 "Personal Data" and "Personal Information" means any information relating to an individual that can be used to identify that individual either on its own or in combination with other readily available data.
  • 1.5 "Pixels" means small, graphic images on web pages, web-based documents, or in email messages that allow us or third parties to monitor who is visiting our Sites (or other third-party sites) or if an email has been read.
  • 1.6 "Processor" means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
  • 1.7 "Special Categories of Data" means Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.

2. Collection of Personally Identifiable Information

  • 2.1 We collect certain information about You to help us serve You better. The information collected by Us is of the following nature:
    • Name;
    • Telephone Number;
    • Email Address;
    • Service Address;
    • Other information about the service address which You give Us;
    • Your IP address;
    • Information about your device;
    • Network information
    • College/ Institution Details and location
    • User uploaded photo and ids
    • Demographic information such as postcode, preferences and interests;
    • Any other personal information which you give us in connection while booking a service or is relevant to customer surveys and/or offers.
  • 2.2 Information provided during Registration to create a profile and use this Website and services, you may be asked to provide the following information: your name, your username, password, email address, the speciality in which you practice or intend to practice (selected from a drop-down menu if applicable), year of graduation or year of joining undergraduate medical program and the name of your college or university. You may also choose to provide a picture to be associated with your profile.
  • 2.3 We also provide an option to register using Facebook. If you select this option, you allow us to access your profile information including the list of your friends. Please note that if you register to the Platform through Facebook, You shall be subject to the Terms & Conditions and Privacy Policy of Facebook.
  • 2.4 We will store your username, country and specialty on an unencrypted server. These information elements are referred to collectively as your "Personal User Information." We collect and hold this information for the purpose of administering your use of the Application.
  • 2.5 You are solely responsible for
    • (1) maintaining the strict confidentiality of your Personal User Information,
    • (2) not allowing another person to use your Personal User Information to access the Services,
    • (3) any and all damages or losses that may be incurred or suffered as a result of any activities that occur in your Account,
    • (4) ensuring that the information submitted by you complies with our terms and conditions,
    • (5) ensuring that the information provided by you is correct and updated from time to time.
  • 2.6 You agree to immediately notify PrepLadder in writing by email to of any unauthorized use of your Personal User Information or any other breach of security. PrepLadder is not and shall not be liable for any harm arising from or relating to the theft of your Personal User Information that is under Your control, your disclosure of your Personal User Information, or the use of your Personal User Information by another person or entity.
  • 2.7 On receiving personal information about You, You no longer remain anonymous to Us. We may use this information to do internal research on demographics, interests, and behaviour to better understand, protect and serve our customers. This information is compiled and analysed on an aggregated basis. We indicate fields that are mandatorily required to be filled and fields that are optional. You may decide whether or not to provide such information to Us.
  • 2.8 You may choose not to provide us with any personal information or information as required to provide any Services. If we do not receive information required, we may choose not to provide you with such Service. Service shall have the meaning attributed to the phrase in the Terms of Use.
  • 2.9 On our Website, you can browse without telling Us who you are or revealing any personal information about Yourself. We may automatically track certain information about You based on Your behaviour on our Website. This information may include the URL that You just came from (whether this URL is on our Website or not), which URL You next go to (whether this URL is on our Website or not), Your browser information, and Your IP address.
  • 2.10 On our Websites, We use data collection devices such as "cookies" on certain pages to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist Us in providing our services. We offer certain features that are only available through the use of a "cookie". You are always free to decline our cookies if Your browser permits, although in that case You may not be able to use certain features on the Websites. Additionally, You may encounter "Cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.
  • 2.11 We do not seek to collect or otherwise process your sensitive personal identifiable information for any purpose other than what is legitimate; and we do so in accordance with applicable law. We do not collect or otherwise process personal identifiable information about race, religion, sexual orientation, health or any other information that is deemed to be sensitive in the ordinary course of business with the exception of employees and job applicants.
  • 2.12 We have formulated the information security policy and data leakage prevention policy which ensures that all users or networks of IT structure within the Company’s domain abide by the rules and prescriptions regarding the security of data stored digitally. For more information on safeguards adopted by the Company, please write to

3. Use of Personal Information

  • 3.1 The information collected by Us through our Website is used by Us for various purposes to enable us to serve you better:
    • (a) To find third party service providers;
    • (b) Internal record keeping;
    • (c) We may use the information to improve our products and services;
    • (d) We may periodically send promotional emails or messages on the Website about new products, special offers or other information which We think You may find interesting using the email address which You have provided;
    • (e) From time to time, we may use the information to customize the Website according to your interests.
  • 3.12We may use personal information to resolve disputes that may arise with the use of our Services, help promote a safe service to all the customers, measure consumer interest in our services, customize your experience, detect and protect Us against error, fraud and other criminal activity, enforce our terms and conditions.
  • 3.3 We identify and use your IP address to help diagnose problems with our server, and to administer our Websites. Your IP address is also used to help identify You and to gather broad demographic information.

4. Sharing of Personal Information

  • 4.1 We may share your information with payment service providers, regulatory authorities, and third-party agencies in the event of any request from such authorities.
  • 4.2 We may disclose Your personal information if required to do so by law or in the good faith and belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our customers or the general public.
  • 4.3 We and our affiliates will share/sell some or all of the collected information with another business entity should We (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to all the information collected.
  • 4.4 We do not disclose personal information about identifiable individuals to advertisers, but We may provide them with aggregate and/or anonymised information about You to help advertisers reach the kind of audience they want to target. We may make use of the information We have collected from You to enable Us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
  • 4.5 If you choose to subscribe to any PrepLadder plan you may be required to upload a copy of a valid government issued identification document to allow access to the Platform.
  • 4.6 Sharing of personal information and accountability for onward transfer
  • 4.7 Information associated with your name is shared in accordance with the procedures stated as follows:
    • (4.7.1) With your consent.
    • (4.7.2) We use affiliated and unaffiliated service providers all over the world that help us deliver our service and run our business subject to confidentiality agreements.
    • (4.7.3) We will disclose data as required by law including to meet national security requirements or to protect you, other users, us or third parties from harm, including fraud, data security breaches or where someone’s physical safety seems at risk.
    • (4.7.4) In a reorganization or sale of our company or assets, your data may be transferred, subject to the acquirer accepting the commitments made in this privacy policy and in compliance with applicable law.
    • (4.7.5) When PrepLadder does share your Personal Information with third party service providers and/or sub-processors, PrepLadder will:
      • (a) transfer such data only for limited and specified purposes;
      • (b) ascertain that the sub-processor is obligated to provide at least the same level of privacy protection as is required by these Principles;
      • (c) take reasonable and appropriate steps to ensure that the sub-processor effectively processes the Personal Information transferred in a manner consistent with the organization’s obligations under these Principles;
      • (d) require the sub-processor to notify PrepLadder if it makes a determination that it can no longer meet its obligation to provide the same level of protection as is required by these Principles;
      • (e) upon notice, including under (iv), take reasonable and appropriate steps to stop and remediate unauthorized processing; &
      • (f) provide a summary or a representative copy of the relevant privacy provisions of its contract with that sub-processor to the Department of Commerce upon request.

    4.8 International transfers

  • If You are visiting this website from a country other than the country in which our servers are located, your communications with us will result in the transfer of information across international boundaries. By visiting this website and communicating electronically with us, you consent to such cross-border transfers. In the case of data transfers from the EEA and Switzerland, the EU-U.S. and Swiss-U.S. frameworks apply.

5. Information Safety

  • 5.1 All information is saved and stored on servers which are secured with passwords and pins to ensure no unauthorised person has access to it. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

6. Data Protection Rights

  • 6.1 When we process personal data about you, we do so with your consent and/or as necessary to provide the website you use, operate our business, meet our contractual and legal obpgations, protect the security of our systems and our customers, or fulfil other legitimate interests of PrepLadder as described in this Privacy Popcy.
  • 6.2 Below, you will find additional privacy information that you may find important. PrepLadder adheres to apppcable data protection laws viz Information Technology Act, 2000 along with Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 in India and GDPR in the European Union, which if apppcable, includes the following rights:
  • 6.3 If the processing of personal data is based on your consent, you have a right to withdraw consent at any time for future processing;
  • 6.4 You have a right to request us to rectify your personal data;
  • 6.5 You have a right to access your personal data;
  • 6.6 You have a right to request us that your personal data be erased, subject to certain exceptions;
  • 6.7 You have a right to object to the processing of your personal data; &
  • 6.8 You have a right to lodge a complaint with a data protection authority.

7. Information Retention & Accuracy

  • 7.1 We take reasonable steps to ensure that personal identifiable information we receive, process, or maintain is accurate, complete, and reliable for its intended use. We rely on the accuracy of the information provided directly to us but accept responsibility for the management and confidentiality of the personal identifiable information collected.
  • 7.2 In general, we keep personal identifiable information only as long as we need it to provide you the services you requested. However, we reserve the right to retain personal identifiable information for any period required by law or to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Data Minimization

  • 8.1 We take every reasonable step to ensure that your personal identifiable information that we process ispmited to the purposes set out in this policy or as required to provide you services or access to the services.

9. Choice/Opt-Out

  • 9.1 We provide all customers with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from Us on behalf of our partners, and from Us in general, after providing Us with personal information. If You want to remove your contact information from all lists and newsletters, please write to

10. Third Party Links

  • 10.1 We use third-party advertising companies to serve advertisements when You visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other Website in order to provide advertisements about services of interest to You.

11. You can read about Prepladder Pvt. Ltd. CSR policy here.

12. Notice of EGM can be accessed from here.

13. MGT-9 for the financial year can be accessed from here.

All other terms and conditions as applicable under the Terms and Conditions of Use, will be applicable to You and will be read along with this Privacy Policy.


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