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Frequently Asked Questions About FMGE

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    The content for ELITE Plan will go live in March 2023 after the NEET PG exam
    To watch PrepLadder videos on iOS, you need iOS version 11 or above, and for Android, you need version 7 or above. However, there are few devices that are not supported because of few security reasons. · Lenovo K3 Note · Lenovo K5 Note · Asus ZenFone · Xiaomi Redmi 4a · Lava phones · Redmi Note 9 Pro · POCO M2 Pro · Realme 6 · Other Redmi models · Lenovo Chromebook The above list is also device-specific which means some phones of the above models can support PrepLadder content, while others may have issues. As much as we want PrepLadder to benefit all the students, if you have any of the above-mentioned devices, we will advise you to play one of the free videos in the PrepLadder app on your device before going for a Premium plan.
    No, once the plan is active for the chosen duration, you cannot pause your subscription.
    Yes, you can renew and extend your subscription by clicking on SideBar ->Click on View premium Plans->Choose the plan ->Make the payment.
    You can watch the videos unlimited times during the subscription of your pack.
    Yes, you can. Just save the video you want to watch and find them under the ?Saved Videos? on the Home screen as well as on the ?Prepare Screen? in the App.
    Yes, it is possible. You can change the speed of the videos in 2 ways. Firstly, you can change the speed on the Video Player screen by clicking on the speed displayed. Choose your desired speed. Or, if you want to set a preferred default speed, you can also go to the Side Menu-> click on Settings -> go to Default Video Setting -> choose your desired Video Speed. Your desired video speed will be selected.
    You can only watch videos on mobile/tablet devices and not on bigger screens like Laptop, PC, or TV. You can download the app from the Play Store/App Store to watch the videos.
    Yes, you can bookmark any question, video, and Treasure by clicking on the Bookmark Button shown on the Qbank screen, Video Player screen, and on each Treasure respectively. Bookmarks can be accessed in two ways. Firstly on the Home screen by clicking on the Bookmark Button. Secondly, you can click on the Bookmarks Quick link displayed on the Homescreen to access the bookmarked Videos, QBank, Tests, and Treasures.
    No, you cannot take screenshots of the Video player and Notes screen on the Android platform. Whereas on IOS, if your account has been observed taking screenshots more than 3 times, your account will be flagged and the content will no longer be available for you for at least 15 days.
    Yes. However, you cannot directly connect with the faculty but, we provide an option to ?Ask Doubt?. Click on Sidebar -> Click on Ask Doubt. This will redirect you to the Prepladder Premium Group on Facebook. You can post your doubt and the respective faculty will respond on the thread accordingly within a feasible time.
    No, you cannot switch your course from Medical PG to FMGE. In case you have taken the FMGE course then you may switch to Medical PG by confirming the pop-up. NOTE: This change is irrevocable as once you have switched to the Medical PG you cannot revert to FMGE. Thus, we request you to please be careful while switching and avoid losing any data.
    You can log in only through 2 devices with the same credentials at the same time. If you try to log in from the third device, then you will have to logout from either of the existing 2 devices. If any unusual login attempts are observed to the 3rd device, your account will be flagged or permanently blocked
    Yes, all the plan prices are inclusive of taxes.

    By deleting your account permanently-  You’ll be logged out of Prepladder & your account will no longer be usable.  Your active subscription will be canceled.  You’ll not be able to access your downloaded/saved videos.  You’ll not be able to access your bookmarked content.  You’ll not be able to sign in to your account. You’ll have to sign up/register again.
     

    After your account has been deleted, you won't be able to retrieve anything you've added.To permanently delete your account:From your Me tab, click settingsSelect delete my account   Choose the reason why are you deleting the account  Click continue and read all the things that will be deleted.  Choose Delete Account, then type the text into the input box  Click Delete account.
     

    If it's been less than 10 days since you initiated the deletion, you can cancel your account deletion. After 10 days, your account and all of your information will be permanently deleted, and you won't be able to retrieve your information.It may take up to 30 days from the beginning of the deletion process to delete all the things in your account including data with third parties. While we're deleting this information, you will not able to access your account.

    Copies of your financial information may remain after the 90 days in backup storage that we use for accounting purposes. Learn more about our Privacy Policy.

    To cancel your account deletion:
    Log in to your Prepladder account within 10 days of deleting your account.
    Click Contact Us.

    ELITE Plan is our latest premium subscription which includes access to -

    • Detailed video lectures covering the entire exam syllabus by Dream Team FMGE Edition
    • QBank FMGE Edition with 30% clinical questions, along with their detailed explanation and learning outcomes
    • Test Series as per the latest exam pattern
    • Digital soft copy of notes
    • Snapshot Videos, Rapid revision and Notes
    • Previous year MCQs
    • Treasures that enable easy and quick revision

    Pre-booking for the ELITE Plan starts on January 21. However, the ELITE Plan inclusions are being introduced gradually. The detailed timetable for the same is shown below:

    • Updated videos Lectures - After 5th March
    • QBank FMGE Edition - 21st January
    • Digital soft copy of notes- After 5th March
    • Rapid Revision/ Snapshot- After 5th March
    • Previous year MCQs- 21st January
    • Treasures- After 5th March

    If you pre-book the ELITE Plan now you will be getting an exclusive early bird offer along with an additional validity of 60 days on your plan. Plus, subscribing now will also give you access to content by the existing Dream Team & Dream Team FMGE Edition. *T&C apply

    Presently, QBank is only available as a part of our ELITE Plan. You cannot purchase it separately.
    The QBank FMGE Edition is a premium feature available as a part of the ELITE Plan. However, you can also access the QBank FMGE Edition if you are an existing Dream Pack premium user. We are currently offering a 10 Day Free trial of QBank FMGE Edition to all our new users. The trial is available for a limited time only. Also, you must update your app to access the benefits.
    You won't be able to go back to Version 4.0 after updating your QBank to the FMGE Edition. For further assistance, you can get in touch with our support team.
    The progress you've made in QBank 4.0 will be undone when you switch to the updated version, and you'll have to start over.
    Upon switching to the updated QBank, all bookmarked questions from version 4.0 will be removed. You can, nonetheless, bookmark new questions.
    Once you switch to the updated version of QBank, your QBank progress stats, along with the trophies and stars you have earned will be reset. However, as you complete the updated QBank, you can earn them once more.
    While guide mode shows you the solutions to the questions once you attempt them. However, the exam mode will only provide the solution to the questions after you complete the QBank. The solutions will appear once you click on ‘view solutions’ on the analysis screen.

    PrepLadder has aligned India’s leading medical PG faculties to help you with your exam preparation. You can find their details in the table below:

     

     

    S No

    Educators

    Subject

    1

    Dr.Rajesh Kaushal

    Anatomy

    2

    Dr. Khushbu Mahajan

    Dermatology

    3

    Dr. Preeti Sharma

    Microbiology

    4

    Dr.Deepak Marwah

    Medicine

    5

    Dr.Meenakshi Bothra

    Pediatrics

    6

    Dr. Sameer Zahid

    Anesthesia

    7

    Dr.Pritesh Singh

    Surgery

    8

    Dr.Prassan Vij

    OBG

    9

    Dr.Preeti Sharma

    Pathology

    10

    Dr.Jambukeswaran

    Orthopedics

    11

    Dr.Ankit Goel

    Psychiatry

    12

    Dr.Soumen Manna

    Physiology

    13

    Dr.C Shanmugapriya

    Biochemistry

    14

    Dr.Ruchi Rai

    Ophthalmology

    15

    Dr.Akhilesh Raj

    FMT

    16

    Dr.Vyshnavi Bommakanti

    ENT

    17

    Dr.Nikita Nanwani

    Radiology

    18

    Dr.Bharat Kumar VD

    Pharmacology

    19

    Dr. Neha Taneja

    PSM
    We will begin the dispatch of notes from March end. It will be sent in 2 sets.

    Students who are extending their subscription can refer to the following table to understand what they’ll get:

     

    Extension Date Old Faculty Content Dream Team Next Edition Content Validity
    Before 17th Feb 2023 ✅ ✅ Until your original validity + the duration of your extension period. 
    Between 17th Feb 2023 & NEET PG 2023 Exam Date

    ✅

    (Excluding PSM, Pharmacology, Pathology, ENT, Orthopedics, and Psychiatry)

    		 ✅ Until your original validity + the duration of your extension period. Note: Content by old faculty for PSM, Pharmacology, Pathology, ENT, Orthopedics, and Psychiatry will not be accessible
    Post NEET PG 2023 exam ❌ ✅ Until the duration of your extension period. 

     

    For instance, your pack expires on 15th May and you get an extension before 16th Feb for 3 months, then you'll get access to content by both the old faculty and Dream Team Next edition until 15th May and 3 months of your extension.

    However, if your pack expires on 15th May and you get an extension post NEET-PG Exam for 3 months, then you'll get access to only Dream Team Next edition content during 3 months of your extension.


    For more clarity you can also read our blog on Elite Plan release schedule.

    PrepLadder is dedicated to providing you an uninterrupted learning experience. After the ELITE Plan goes live the following scenarios as per subscription date will be applicable - 

     

    Payment Date Old Faculty Content Dream Team Next Edition Content
    Before 17th Feb 2023 ✅ ✅
    Between 17th Feb 2023 & NEET PG 2023 Exam Date

    ✅

    (Excluding PSM, Pharmacology, Pathology, ENT, Orthopedics, and Psychiatry)

    		 ✅
    Post NEET PG 2023 exam ❌ ✅

     

    Note: Premium users who purchased their plan before 11 AM, February 17th, 2023, can toggle between the old Dream Team video lectures and the Dream Team Next Edition video lectures after the NEET-PG 2023 exam. However, during the transition period till the NEET PG 2023 exam, premium users can only watch old Dream Team video lectures.

    Users who have subscribed between 17th Feb and NEET PG 2023 exam can toggle between the old faculty content (Excluding PSM, Pharmacology, Pathology, ENT, Orthopedics, and Psychiatry) and the complete Dream Team Next Edition video lectures post NEET PG 2023 exam.


    For more clarity you can also read our blog on Elite Plan release schedule.

    PrepLadder offers different subscriptions to prepare for competitive exams. Kick-start your exam preparation using our premium plans to prepare for Medical PG, FMGE and NEET SS examinations. Additionally, you can prepare for Prof-Subjects using our Prof 2 premium plans.
    For our existing students who have purchased the premium plan before 11th Nov 2020 their account is registered primarily with the email id used during onboarding. Thus, all your data, bookmarks, tests and usage is safe on the cloud even if you Login to a new device with the same credentials. (you cannot change your email address once registered) Note: We have enhanced our Login process recently by allowing students to Login via an already registered Phone number also. Hence, we strongly recommend keeping your phone number intact for a smoother experience. In case of any issue, please Contact us. Our customer care team will get back to you as soon as possible.
    No, you cannot share your subscription. Sharing won?t be possible since, though you can log in on 2 different devices with the same credentials, however, the videos cannot be played on both of these devices simultaneously. Also, we don?t recommend sharing your credentials with anyone else.
    Yes, you can upgrade your existing plan or extend the duration of your subscription.
    For our existing students who have purchased the premium plan before 11th Nov 2020, their account is registered primarily with the email id used during onboarding. Thus, you will be able to login to your account with the same credentials. However, we request the students who log in using their registered Phone number only to keep their phone number intact for a smoother experience. In case of any issue, please Contact us. Our customer care team will get back to you as soon as possible.
    We request you to please close the app and open it again. Next, try logging out and logging in again. If it still doesn?t work, please Contact us. Our customer care team will get back to you at the earliest.
    Yes, we do have Eduvanz as our Financial Aid partner.
    No, there is no additional interest, it will be a no-cost EMI.
    A no-cost EMI is an offer where you can pay for a product or service in affordable monthly installments with zero interest. This means that you are only paying for the total price of the product, with no extra charges.
    No, there are no one-time charges or processing fees.

    To help you keep on track, you'll have a daily learning goal. Maintain your streak by completing at least one of the following criteria: 

    - Watch at least 2 hours of videos and attempt 60 MCQs

    - Watch at least  5 hours of videos

    - Practise at least 100 MCQs

    - Attempt a full-length Mock/Past Year exam

    The higher your streak is, the closer you get to fulfilling your dreams.

    You can earn a trophy on completing at least 90% QBanks of all the 19 subjects. Earn 19 Trophies to become a master of all the subjects.

    For attempting every QBank and completing milestones, you will earn a star. 

    -Earn a Blue star on completing 10% of overall QBanks

    -Earn a Purple star on completing 20% of overall QBanks

    -Earn a Pink star on completing 35% of overall QBanks

    -Earn a Yellow star on completing 50% of overall QBanks

    -Earn a Red star on completing 70% of overall QBanks

    -Earn a Green star on completing 90% of overall QBanks.

    You can view your Daily Streak, Earned Trophies, and Stars by clicking on the Profile icon in the Hamburger menu. Additionally, your current streak and recently earned Star is displayed on the Prepare screen. You can tap on the Profile icon to view all your earned rewards.
    You can click on the “Drop Down arrow” to view your daily progress. Choose any date from the calendar to keep track of Total Modules completed, MCQs attempted, Hours of watched Videos, and Tests attempted. Once the streak is completed for the day, it is marked “Green”. You can also view your uncompleted streak which is marked “Red”. We suggest you maintain your daily steak to fulfill your dreams.
    Note: The calendar displays results according to the Indian Standard Time (IST)
    Yes, you can share your earned Trophies and Stars. For this, you need to click on any reward you wish to share. A popup will display detailed information about your Trophy/Star along with the “SHARE WITH FRIENDS” button. Tap on this button, to share them on your social media profiles.
    Yes. You can save your earned Trophies and Stars. Clicking on the reward, you wish to share, a popup will display detailed information about your Trophy/Star along with a “Save” button on top. To automatically save your reward, click on the “Save” button.
    You can reset your content and progress only once in 6 months. If you perform a reset, all your earned rewards data will also be reset and you will have to start all over again. Thus, we request you to be please be careful as this action cannot be reversed.
    Note: Reset activity may take up to 2 hours to complete. Hence, meantime your earned rewards might take time to reflect.
    We are recording videos again to incorporate all the updates and make the lectures even more high yielding. However, the flow of lectures will remain the same, so if you are already studying from PrepLadder, your preparation will not be interrupted.
    The content for ELITE Plan will go live in March 2023 after the NEET PG exam
    Yes, the premium users whose subscription is active/valid even after the launch of ELITE Plan (after NEET PG Exam) will get access to updated Videos & QBank.
    The pack includes updated and re-recorded video lectures. The new approach to clinically oriented videos and intellectual lectures has been fully adopted in the ELITE Plan. So, you need not worry, it will prove to be the best preparation for NEXT.
    No, you cannot retake the Qbank. You can only review the answers and practice the incorrect/bookmarked questions again if you had bookmarked any while attempting them.
    Yes, the questions of Qbank and Mock Tests are distinct and prepared by our in house reverent content team. We provide the content from one of the best sources and guarantee authenticity.
    No, you cannot get the PDF of the question bank. Qbank can only be accessed in the App by clicking on ?Prepare Tab? -> Choose any subject -> Click on the QBank module.
    It?s simple. You can bookmark the MCQ while appearing for the Qbank for later revision on the Qbank screen by clicking on ?Bookmark Option?. Bookmarks can be accessible on the Homescreen or by clicking on the ?Bookmark? Quick Link.
    Yes, you can edit already bookmarked Videos, Tests, Qbank, and Treasures by clicking on the ?EDIT? option. Then, select the Bookmarks to delete ->Click on Delete. Similarly, you can add/remove the bookmarks as per your choice.
    In case of an error, there is an option to ?Report Error? on the Qbank screen which is shown after submitting the response to the question successfully. You can select the type of error and also, submit your query here. Our content team will look into it and get back to you as soon as possible.
    Yes, you can reset your Qbank and start again. Go the Sidebar ->Click on Settings ->Click on Reset -> Click on Reset Selected. NOTE: But you can reset your content once every six months only. Also, by doing this you will reset your Video, Qbank, Tests, Exam Discussion, and Bookmarks which have been already completed/attempted. Thus, we advise you to be careful while performing reset since it won't be possible to revoke the changes once the reset has been completed.
    Custom Module is a customized Qbank that can be personalized by choosing the number of questions, category of questions based on the difficulty level, adding tags, and selecting the mode for all the subjects. Once created, you can start the module and similarly create more modules for your practice.
    You can create 15 custom Modules per day and 300 Modules in a month.
    Exam Discussion lets you schedule exams for all the 19 subjects by selecting the order of subjects, the first date of the exam, and days of interval. The date sheet of the exams is displayed on the module so that you can take the exams on the scheduled dates. Also, we send you an email notification of the scheduled date sheet for all the subjects as per your selected order. Exam Discussion package allows you to undergo actual Test series and thoroughly prepares you for the exam.
    You should provide us with your valuable feedback. On the video player screen, you can click on ?Leave Feedback? and rate the Video. Along with the rating, you can submit your feedback. Our team will look into it and get back to you as soon as possible.
    You can watch videos only in the English language.
    There is no ideal time to take the PrepTest. We request you to not wait for the right moment. All PrepTest need to be taken irrespective of your stage or level of preparation during the allotted time window.
    No, you cannot retake the test. You will have to renew your subscription in order to appear for the tests again.
    On the Performance Card. Answers for the tests are shown on the performance card, once your test has been submitted successfully. The performance card consists of two sections: Analysis and Solution. Click on the ?Solutions Tab? to view the answers for correct, incorrect and unattempted questions.
    Yes, you can take the tests after the results are announced but in that case, you will receive the Predicted Rank but not the real-time rank.
    Predicted Rank is the rank that you will get when you attempt the test after the exam window closes i.e when you take the test after the results are published, you will get the predicted rank instead of the real-time rank.
    Yes, you will get to know your rank out of the total rank, when the results are published. This total rank indicates the total number of students who have taken the test when it was live.

    PrepLadder notes cover all 19 subjects and are based on the video lectures by the Dream Team FMGE Edition. In addition to that, they come with high-quality images, relevant PYQs, fun crosswords, information boxes and other memory aids that help with quick revision and better information retention. We are also offering a last-minute revision book called Integrated Essentials.

    Integrated Essentials is an explicit guide to all the important topics. It is the ultimate book for your last-minute revision, where you can find system-wise chapters interlinking all 19 subjects. The book is developed with an interdisciplinary approach to build clinical competency and features comprehensive coverage of 110 high-yield topics.

    Only ELITE plan users are eligible to buy Notes FMGE Edition.

    We are dispatching Notes FMGE Edition in two batches. The first batch of notes of the following subjects will be dispatched on 10th April:

    • Surgery Vol I
    • Surgery Vol II
    • Physiology
    • Obstetrics & Gynaecology
    • Anaesthesia
    • Pediatrics
    • Psychiatry
    • Biochemistry
    • ENT
    • Dermatology

    And the second batch of the notes for the following subjects will be dispatched on 30th April:

    • Medicine Vol I
    • Medicine Vol II
    • Forensic Medicine (FMT)
    • PSM Vol I
    • PSM Vol II
    • Anatomy Vol I
    • Anatomy Vol II
    • Pharmacology
    • Pathology
    • Orthopedics
    • Radiology
    • Ophthalmology
    • Microbiology

    You can avail our early bird offer wherein the first 500 students to purchase the notes will get an exclusive PrepLadder bag FREE along with the notes.

    Notes delivery may take anywhere between 10-12 working days. You can track the delivery status of your notes by clicking on the 'Where are my notes' card in the ME tab.

    The soft copy of the Notes FMGE Edition will be available in the app as part of your plan. However, you will have to purchase the hard copy of the Notes FMGE Edition separately.

    PrepLadder believes in constantly improving your preparation journey with advanced tools and resources. To that end, we have also updated Dream Notes 4.0 and introduced Notes FMGE Edition, which are packed with tons of new and advanced features to improve your learning experience. Following are the key updates in Notes FMGE Edition -

    • Notes FMGE Edition are now more comprehensive and self-explanatory
    • Addition of high-quality colored images with accurate labeling
    • PYQs from the past 5 years for all the topics
    • Information boxes to aid retention
    • Fun crosswords at the end of every topic to improve recall
    • Integrated Essential book for last-minute revision

    Notes FMGE Edition will cost INR 8499 7999/- and will be delivered free of cost to users.

    The Notes will be shipped only within India.

    The option to buy notes without Elite Plan or for a particular subject is not available. You must enrol for the ELITE plan for a complete set of 19-subject notes.

    Purchasing hard-copy Notes is optional. You can access the soft copy of the notes of all 19 subjects on the app.

    Purchase of Notes is non-refundable and you can not cancel your order once placed.

    In case you receive the package with missed notes, we will provide you with the missing copies. All you need to do is update your issue within the app by following the below-mentioned steps:

    • Go to the ME tab at the bottom right corner of the home screen.
    • Next, click on Contact Us.
    • PrepLadder Help Center window will open. You can chat with our virtual assistant (Preppy) and send us your query.

    For other queries related to Notes, you can connect to our chatbot by following the steps mentioned below:

    • Go to the ME tab at the bottom right corner of the home screen.
    • Next, click on Contact Us.
    • PrepLadder Help Center window will open. You can chat with our virtual assistant (Dreamo) and send us your query.