Frequently Asked Questions About FMGE

No, you cannot take the screenshots of the Video player and Notes screen. If your account is observed taking screenshots more than 3 times on iOS, it will be flagged and you won’t be able to access the content for 15 days.

For Premium Users:

• KYC is mandatory to access the app after becoming a premium user. You will need to complete it immediately after purchasing a plan.
• If you log in on a third device, KYC must be re-verified before access is granted.
• The same document used for the first KYC (e.g., passport or Aadhaar card) must be used for re-KYC on additional devices.
• Once KYC is completed on the third device, the app will automatically log out from the first device to maintain account security.

For Non-Premium Users:

• Non-premium users can complete KYC through their profile section.
• Logging in on a third device will require contacting support for assistance.

This process ensures the security of your PrepLadder account and content access across devices.

For Premium Users:

• KYC is mandatory to access the app after becoming a premium user. You will need to complete it immediately after purchasing a plan.
• If you log in on a third device, KYC must be re-verified before access is granted.
• The same document used for the first KYC (e.g., passport or Aadhaar card) must be used for re-KYC on additional devices.
• Once KYC is completed on the third device, the app will automatically log out from the first device to maintain account security.

For Non-Premium Users:

• Non-premium users can complete KYC through their profile section.
• Logging in on a third device will require contacting support for assistance.

 

This process ensures the security of your PrepLadder account and content access across devices.

 

By deleting your account permanently-
You’ll be logged out of Prepladder & your account will no longer be usable.
Your active subscription will be canceled.
You’ll not be able to access your downloaded/saved videos.
You’ll not be able to access your bookmarked content.
You’ll not be able to sign in to your account. You’ll have to sign up/register again.
 

If you subscribe to PrepLadder’s Medical PG course and later switch to FMGE, the content from the Medical PG course will be locked. You will only have access to the free content.

You are allowed to be logged in on a maximum of two devices at the same time. Please note that accessing your account with a third device may lead to it being flagged or permanently blocked.

No, video content is currently only accessible on mobile and tablet devices. However, all other modules like QBank, tests, Custom Modules, and PrepAI can be accessed on both desktop and mobile devices.

For our existing students who have purchased the premium plan before 11th Nov 2020 their account is registered primarily with the email id used during onboarding. Thus, all your data, bookmarks, tests, and usage is safe on the cloud even if you Login to a new device with the same credentials (you cannot change your email address once registered).

Note: We have enhanced our Login process recently by allowing students to Log in via an already registered Phone number. Hence, we strongly recommend keeping your phone number intact for a smoother experience. In case of any issue, please contact@prepladder.com. Our customer care team will get back to you as soon as possible.

No, you cannot share your subscription. Sharing won?t be possible since, though you can log in on 2 different devices with the same credentials, however, the videos cannot be played on both of these devices simultaneously. Also, we don?t recommend sharing your credentials with anyone else.

Yes, you can upgrade your existing plan or extend the duration of your subscription.

We request you to please close the app and open it again. Next, try logging out and logging in again. If it still doesn?t work, please contact@prepladder.com. Our customer care team will get back to you at the earliest.

Yes, we do have Bajaj, Propelld, ShopSe & Akshar Finance as our Financial Aid partner.

No, there is no additional interest, it will be a no-cost EMI.

Yes, you can renew and extend your subscription by clicking on SideBar ->Click on View premium Plans->Choose the plan ->Make the payment.

Yes, you can renew or extend your plan. All you need to do is follow the steps mentioned below, and you’re all set to go!

• Firstly, click on the ME tab in the bottom right corner of the home screen.
• Next, click on Extend plan.
• Pick an option from Choose a plan and click on Enrol now.
• Then, select a pack you would like to renew or extend.
• Add a coupon code, if any, and click on the Enrol now button.
• To make a payment, choose the preferred payment mode from all the listed options.

Once done, your plan will be renewed or extended.

Yes, we do have Bajaj, Propelld, ShopSe & Akshar Finance as our Financial Aid partner.

For our existing students who have purchased the premium plan before 11th Nov 2020 their account is registered primarily with the email id used during onboarding. Thus, all your data, bookmarks, tests, and usage is safe on the cloud even if you Login to a new device with the same credentials (you cannot change your email address once registered).
Note: We have enhanced our Login process recently by allowing students to Log in via an already registered Phone number. Hence, we strongly recommend keeping your phone number intact for a smoother experience. In case of any issue, please Contact us. Our customer care team will get back to you as soon as possible.

No, you cannot share your subscription. Sharing won't be possible, but you can use the same credentials (login information) to log in on 2 different devices. Unfortunately, there is a catch: neither of these devices can play videos at the same time.
Note: We advise you not to disclose your credentials to anyone.
 

No, you can only upgrade your existing plan or extend the duration of your subscription.
If I change my registered mobile number, does it affect my account?
If you’ve subscribed to the premium plan before 11th Nov 2020, then changing your mobile number won’t impact your account. Because we’ve linked your account with the registered email id as well, which you used during onboarding. However, the students who log in using their registered phone number must keep their phone number intact for a smoother experience. In case of any issue, click on Contact us. PrepLadder Help Center window will open.

 

The content will be available from 12th April 2025. However, you can grab the best price ever (offer ends on 14th April) and get more than 40% OFF on the plan

Seamlessly switch between Version 6 & Version X after launch.

Version X is feature-packed with everything you need for your preparation—

• 15% shorter video lectures Video Lectures with animations,
• 3D models, real patient cases, and so much more, all of this in both हिंglish & English.
• QBank X with high-yield MCQs, IBQs, and audio explanations in both हिंglish & English.
• Notes X in line with the video lectures, loaded with tables,
• flowcharts, and high-quality images and medical illustrations.

and so much more.

You’ll get access to complete Version X, including all features on 12th April, 2025.

The new video lectures are designed to maximize your learning, featuring—

• Available in both English & हिंglish
• Practical, Student-Centric Learning
• Animations
• 3D Models
• Instruments
• Real Patient Cases
• Image Overlay
• Standardized PPT template with learning objectives and self-assessment questions

With Version X, we have reduced 15% of the length of the video lectures to increase your efficiency. 

The video lectures are now shorter but still comprehensive, ensuring complete syllabus coverage without missing any key concepts.

All video lectures will be available in both English and हिंglish.

The new, updated video lectures will be live from 12th April 2025, exclusively on the PrepLadder app. 

The all-new QBank X brings a plethora of new offerings to reinforce your exam preparation—

• Updated subject framework aligned with past exams.
• 20% more image-based questions (IBQs) for better practice.
• Triple-expert review for accuracy & reliability.
• Flowcharts, tables & mnemonics for easy retention
• Audio QBank— listen to audio explanations in both English & हिंglish.

The QBank X features 18,000+ high-yield MCQs from all 19 subjects, featuring clinical, one-liners, IBQs, and PYQs.

• The Audio QBank enables you to learn from the QBank X, on the go. Our educators have recorded the explanation of the questions in both English and हिंglish for better understanding. 
• The idea behind Audio QBank is to save time and increase your retention.

 

You can buy your set of hardcopy notes, once they are available. We’ll notify you soon. 

Please note: You need a premium subscription to PrepLadder Version X to get your notes.

 

The dispatching of hard copy of Notes X will begin from 9th April 2025.

Check the timelines of availability of soft copy notes below—

 

The Notes X will be your best preparation companion—

• Aligned with video lectures for a seamless learning experience.
• High-definition images to enhance visual memory.
• Flowcharts, mind maps & tables to boost retention & recall.

Once Version X video lectures are LIVE, you’ll get an option to toggle between Version 6.0 and Version X.

Yes, you will be able to access the QBank 6.0.

Rest assured! Your progress in QBank 6.0 will remain as it is, without any change.

You will have access to Version 4.0 videos till your validity. Additionally, you can also toggle between Version 4.0 and Version X

Yes, you can easily interchange between Version 6.0 and Version X.

The Early Bird Offer kicks off on 12th April, giving you—

• An exclusive prices on PrepLadder Version X Premium plans— ELITE & MBBS Plan
• Priority access to Version X content.

The Early Bird Offer will be available on premium ELITE & MBBS Plan subscriptions. For more details, please check out our plans page.

Yes, With your Version X Premium subscription, you can get Notes X by paying a small additional amount. 

Yes, you will automatically get access to Version X video lectures and QBank X.