Frequently Asked Questions

  • General
  • Booking
  • Packages & Subscriptions
  • QBank
  • Videos
  • Tests
  • Notes
  • Earned Rewards
  • Dream Team 2.0

    To watch PrepLadder videos on iOS, you need iOS version 11 or above, and for Android, you need version 7 or above. Some devices, however, are not supported for security reasons.

    • Lenovo K3 Note
    • Lenovo K5 Note
    • Asus ZenFone
    • Xiaomi Redmi 4a
    • Lava phones
    • Redmi Note 9 Pro
    • POCO M2 Pro
    • Realme 6 and other Redmi models
    • Lenovo Chromebook

    The above list is also device-specific, which means some phones of the above models can support PrepLadder content, while others may have issues. Even though we want PrepLadder to empower all the students, if you own any of the devices listed above, we advise you to play one of the free videos in the PrepLadder app before purchasing a premium subscription.

    No, once the plan is active for the chosen duration, you won’t be able to pause your subscription. We advise you to keep enjoying the benefits of quality learning and not pause your subscription.

    We are recording videos again to incorporate all the updates and make the lectures even more high yielding. However, the flow of lectures will remain the same, so if you are already studying from PrepLadder, your preparation will not be interrupted.

    Yes, the premium users whose subscription is active/valid even after the launch of Dream Pack (after NEET PG Exam) will get access to updated Videos & QBank.

    The pack includes updated and re-recorded video lectures. The new approach to clinically oriented videos and intellectual lectures has been fully adopted in the Dream Pack. So, you need not worry, it will prove to be the best preparation for NEXT.

    Yes, we do have Eduvanz as our Financial Aid partner.

    No, there is no additional interest, it will be a no cost EMI.

    Ans - A no-cost EMI is an offer where you can pay for a product or service in affordable monthly installments with zero interest. This means that you are only paying for the total price of the product, with no extra charges.

    No, there are no one-time charges or processing fees.

Packages & Subscriptions

    No, you cannot retake the QBank. You can only review the answers and practice the incorrect/bookmarked questions again if you’ve bookmarked any while attempting.

    Yes, the questions of QBank and Mock Tests are distinct and both are prepared by our in-house content team. We provide content from one of the best sources and guarantee authenticity.

    Yes, the questions of QBank and Mock Tests are distinct and both are prepared by our in-house content team. We provide content from one of the best sources and guarantee authenticity.

    No, you cannot get a PDF of the QBank.

    It's simple! You can bookmark a question while attempting a QBank. To view/access bookmarked questions, you can tap the Bookmarks icon on the QBank screen. Additionally, you can also go to the HOME->Quick links->Bookmarks to access saved/bookmarked questions.

    Yes, you can edit or delete bookmarked Videos, Tests, QBank, and Treasures by clicking on the EDIT option on the top right corner of the Bookmarks screen. Simply, select the Bookmarks you want to edit or delete and then click on the Edit button.

    Note: You can edit or delete any Bookmarks at your convenience.

     Simply click Report on the QBank screen that appears after you successfully submit the questions’ response. Here, you can submit your query and select the type of error. Our content team will look into it and respond as soon as they can.

    Yes, you can reset your QBank and start again by following the below-mentioned steps.

    • First of all, go to the ME tab on the right bottom corner of the home screen.
    • After that, click on Settings.
    • Next, click on Reset.
    • Lastly, click on the Reset button.

    NOTE:  You can only reset your content once every 6 months. This will reset any previously completed/attempted videos, questions in the QBank, Videos, Bookmarks, Saved videos, and Custom Transcripts. Since it won't be possible to undo the modifications once the reset has been done, we suggest you make a wise decision while doing it.

    Custom Module is a customized QBank that can be personalized by choosing the Number of Questions, Difficulty level, Questions Category, System Tags, Exam Tags, and Mode of Questions. Once created, you can start the module and similarly create more modules for your practice.

    You can create 300 Custom Modules in a month and 15 in a day. However, you’ll be able to view only past 3 Custom Modules. In case you want to create a new Custom Module, then you’ve to discard an existing (from past 3) Custom Module.

    Exam Discussion lets you schedule exams for all the 20 subjects by selecting the order of subjects, the first date of the exam, and days of interval. The date sheet of the exams is displayed on the module so that you can take the exams on the scheduled dates. Also, we send you an email notification of the scheduled date sheet for all the subjects as per your selected order. Exam Discussion helps  you to undergo actual Test series and thoroughly prepares you for the exam.


    If you’re unhappy with a video session, we will appreciate your valuable feedback on the matter. On the video player screen, click on three dots in the top-right corner->Leave feedback and rate the Video.

    Note: You may optionally provide detailed feedback in addition to the rating. Our team will get back to you as soon as they look into your feedback.

    Yes, you can watch videos in Hinglish where the session is recorded in a combination of both Hindi and English Language.

    Videos for all the subjects have been provided in Hinglish except Forensic Medicine (FMT), Emergency Medicine, Rapid Revision, and Snapshot Videos.

    NOTE: The above-mentioned subjects will always be in English even if you select Hinglish as the preferred language.


    There is no ideal time to take the PrepTest. We advise you to not wait for the right moment and take the test once you are well prepared.

    No, you cannot retake the test. If you want to retake the test, you’ll have to reset your account, which will result in losing all your videos, QBank, tests, statistics, etc.

    Note: You can only reattempt the test to boost your speed & accuracy, but it won’t impact your performance card.

    Answers for the tests are shown on the performance card once your test has been submitted successfully. The performance card consists of two sections: Analysis and Solution. You can click on the Solution tab to view the answers for correct, incorrect, and unattempted questions. Or else, you can click on the Analysis tab to view the complete overview of your performance such as All India Rank, Marks, Percentile, Time Taken, etc.

    Yes, you can take the tests after the results are announced, but in that case, you will receive the ‘Predicted Rank’, not the real-time rank.

    Predicted Rank is the rank that you get when you take the test after the exam window closes. For example, if you’ve taken the test after the results are published, you will get the predicted rank instead of the real-time rank.

    Yes, you can know the number of participants in the test. When the result is out, you’ll be able to see your rank among other candidates participating in the test.


    Yes, PrepLadder notes cover all 20 subjects and are based on the video content of Version 4.

    No, the option to buy notes is only available to Dream Pack subscribers. However, you will soon be able to buy a single copy for any particular subject if you are a premium user.

    As usual, updated notes will be available for you as a soft copy in the app. For a hard copy of the updated 2022 notes, you will have to buy the notes again. You can

    No. Your account will be instantly blocked if you try to take screenshots of the notes in the app.

    Printed Notes are available for only the premium users who buy the plan subscription.

    We provide colored notes for all 20 subjects.

    Dispatch might be delayed by 7-10 days on certain pin codes that are not serviced by our primary courier partner. If your pin code falls on that list, you will get a message explaining that after you submit your address.

    Please understand that the dates you choose are only your dispatch dates. You will get a tracking ID within that time. You can expect the delivery within 7-10 days from dispatch.

    No, notes will be shipped only within India.

    In case of missed notes in the package and if there was some mistake from our side, we will provide you with the missing copies. You can also send the queries within the app by following the below-mentioned steps:

    • Firstly, go to the ME tab at the bottom right corner of the home screen.
    • Next, click on Contact Us.
    • PrepLadder Help Center window will open. You can chat with our virtual assistant (Preppy) and send us your query.

    If you are a NEET PG pack subscriber, you will get the NEET PG Notes. If you are an FMGE pack subscriber, you will get the FMGE Notes. Once you order your notes, they cannot be canceled or refunded under any circumstances.


Earned Rewards

    To help you keep on track, you'll have a daily learning goal. Maintain your streak by completing at least one of the following criteria:

    • Watch at least 2 hours of videos and attempt 60 questions
    • Watch at least 5 hours of videos


    • Practice at least 100 questions


    • Attempt a full-length Mock/Past Year exam

    The higher your streak is, the closer you get to fulfilling your dreams.

    You can earn a trophy on completing at least 90% QBank of all the 20 subjects. Earn 20 Trophies to become a master of all the subjects.

    By completing milestones and attempting all QBank, you can earn the following stars:

    • Blue star on completing 10% of overall QBank
    • Purple star on completing 20% of overall QBank
    • Pink star on completing 35% of overall QBank
    • Yellow star on completing 50% of overall QBank
    • Red star on completing 70% of overall QBanks
    • Green star on completing 90% of overall QBank

    You can view your Streaks, Trophies earned, and Stars unlocked. Simply click on the ME tab at the bottom right corner of the home screen and view your earned rewards in no time.

    Whenever you complete a streak, you’ll get a pop-up with a congratulations message, showing your daily goal. Or else, you can check your detailed streak by clicking on the ME tab. On scrolling, you’ll see a streaks section, where you can view your daily progress. You can choose any date from the calendar to keep track of Total Modules completed, MCQs attempted, Hours of watched Videos, and Tests attempted. Once the streak is completed for the day, it is marked “Green”. You can also view your uncompleted streak which is marked “Red”. We suggest you maintain your daily steak to fulfill your dreams.

    Note: The calendar displays results according to the Indian Standard Time (IST)

    Yes, you can share the Trophies and Stars you’ve earned. Simply click on any reward you wish to share and a popup will display detailed information about your Trophy/Star along with a Watch Appreciation Message dialog box. To hear what a specific faculty member has to say about your rewards, tap this icon. And to share your rewards with your friends, click the share icon in the top right corner of the screen.

    Yes. You can save your earned Trophies and Stars. Clicking on the reward you wish to save, a popup will display detailed information about your Trophy/Star along with a “Save” button on top. To save your reward, click on the “Save” button.

    You can reset your content and progress only once in 6 months. If you perform a reset, all your earned rewards data will also be reset and you will have to start all over again. Thus, we request you to please be careful as this action cannot be reversed.

    Note: Reset activity may take up to 2 hours to complete. Hence, meantime your earned rewards might take time to reflect.

Dream Team 2.0

Why wait more? Start your learning journey now.

    Download the app

    Enter your phone number to get the download link of our mobile app.


    © 2022 PrepLadder Private Limited