Frequently Asked Questions

  • General
  • QBank
      • Candidates must possess a post-graduate medical degree (MS/ MD/ DNB) from a recognised institution. 
      • Candidates with a Provisional Pass Certificate or equivalent are also eligible to apply for the examination. 
      • If candidates do not possess the above-mentioned qualifications yet, then they must present the same before the last date. Otherwise, they will not be considered eligible. 
    Every candidate is allowed to choose for a maximum of two super speciality courses for which they are eligible as per their broad speciality qualification.
    All the questions in this examination will be PG exit level. The questions can be asked from all the topics that have been covered during both, the undergraduate and postgraduate qualifications. There is no fixed syllabus for NEET SS 2020. However, the subjects that need to be prepared will be limited to the feeder course and super specialty course selected by the candidate.
    The NEET-SS Exam will be conducted in online mode.
    The question papers of NEET SS Exam 2020 contain 100 questions in that 40% questions are feeder board specialty courses and the remaining 60% questions will be a super specialty course selected by the applicants.
    There will be no doubts section in the app.
    You can bookmark your Questions, Videos and Tests. A bookmark section is available in the app where you can access all your bookmarks under different sections - Qbanks, Videos, Tests, and Treasures.
    You won’t have the option of connecting to the faculty through the app.
    Sharing won't be possible since, though you can log in on 2 different devices with the same credentials, however, the videos cannot be played on both of these devices simultaneously. Also, we don’t recommend sharing your credentials with anyone else.
    You cannot change your plan after the purchase.
    Changing your registered mobile number will not affect your account.
    The videos can be watched only in English.
    Prepladder offers 3 different subscriptions for all 3 specialities i.e. Medicine, Surgery and Pediatrics. You can find details about each subscription here: ( These are speciality premium courses with complete video lectures of all specialities, high yield QBank for practice with the authenticity of proven effective content and Grand Tests to help you get real time exam experience. We provide India's most comprehensive course for NEET SS for the students to practice.
    In that case, all your data, bookmarks, tests and usage is safe on the cloud even if you Login to a new device with the same credentials. (You cannot change your email address once registered). Note: We have enhanced our Login process recently by allowing students to Login via an already registered Phone number also. Hence, we strongly recommend keeping your phone number intact for a smoother experience. In case of any issue, please contact our customer care at +91-9779421738 or feel free to send us an email at Our customer care team will get back to you as soon as possible.
    We request you to please close the app and open it again. Next, try logging out and logging in again. If it still doesn't work, please contact our customer care at +91-9779421738 or feel free to send us an email at Our customer care team will get back to you at the earliest.
    To watch PrepLadder videos on iOS, you need iOS version 10 or above, and for Android, you need version 6 or above. However, there are few devices that are not supported because of few security reasons. · Lenovo K3 Note · Lenovo K5 Note · Asus ZenFone · Xiaomi Redmi 4a · Lava phones · Redmi Note 9 Pro · POCO M2 Pro · Realme 6 · Other Redmi models · Lenovo Chromebook The above list is also device-specific which means some phones of the above models can support PrepLadder content, while others may have issues. As much as we want PrepLadder to benefit all the students, if you have any of the above-mentioned devices, we will advise you to play one of the free videos in the PrepLadder app on your device before going for a Premium plan.
    No, you cannot retake the Qbank. You can only review the answers and practice the incorrect/bookmarked questions again if you had bookmarked any while attempting them.
    Yes, the questions of Qbank and Mock Tests are distinct and prepared by our in house reverent content team. We provide the content from one of the best sources and guarantee authenticity.
    No, you cannot get the PDF of the question bank. Qbank can only be accessed in the App by clicking on ?Prepare Tab? -> Choose any subject -> Click on the QBank module.
    Its simple. You can bookmark the MCQ while appearing for the Qbank for later revision on the Qbank screen by clicking on ?Bookmark Option?. Bookmarks can be accessible on the Homescreen or by clicking on the ?Bookmark? Quick Link.
    Yes, you can edit already bookmarked Videos, Tests, Qbank, and Treasures by clicking on the ?EDIT? option. Then, select the Bookmarks to delete ->Click on Delete. Similarly, you can add/remove the bookmarks as per your choice.
    In case of an error, there is an option to ?Report Error? on the Qbank screen which is shown after submitting the response to the question successfully. You can select the type of error and also, submit your query here. Our content team will look into it and get back to you as soon as possible.
    Yes, you can reset your Qbank and start again. Go the Sidebar ->Click on Settings ->Click on Reset -> Click on Reset Selected. NOTE: But you can reset your content once every six months only. Also, by doing this you will reset your Video, Qbank, Tests, Exam Discussion, and Bookmarks which have been already completed/attempted. Thus, we advise you to be careful while performing reset since it won't be possible to revoke the changes once the reset has been completed.