Unable to Login
We're extremely sorry for the trouble you are facing. :( Before you proceed, please make sure all the below-mentioned points have been tried and tested at your end.
If you are unable to log in to your account:
- Make sure you are using the right credentials. (Double-check the spellings as well as your phone number).
- Clear cache and cookies if you are on the Prepladder website or force stop the app if you are on the Prepladder Learning app.
- The OTP to log in will be sent to your verified phone number and E-mail ID as well.
- In case the OTP is not delivered, try the Resend OTP option, keeping in mind the above-mentioned points.
- Please ensure the following points while requesting the OTP:
- You have access to good network coverage.
- Your Prepladder Learning App has been updated to the latest version (if logging in through the app)
- Please go through the Spam folder of your SMS inbox as well.
If you are still unable to log in to your account, please reach out to Prepladder Support.